Mailing Address:
P. O. Box 221482
West Palm Beach, FL 33422-1482

Telephone: 561-307-5239
Email: VeraDByrd@aol.com

Customer Service
Professionalism
Energy Conservation

Seminars and topics offered:

• Customer Service
• Self-esteem
• Professional Image
• Business Etiquette
• Diversity
• Assertiveness or Aggressiveness
• Welfare to Work
• Energy Conservation

Ms. Vera Morgan Byrd is President and CEO of Professional Resource, a professional development consulting and training firm specializing in Customer Service and Professional Development. Professional Resource offers educational, practical, inspirational, and professional guidance to its clients. The workshops and seminars are filled with energy, enthusiasm, passion, and inspiration and are geared to meet the client"s needs while motivating the client to "take action" as well as "think outside the box."

Ms. Byrd is a certified consultant and has been appointed to the Professional Woman Network Board of Advisors for 2006. Ms. Byrd has over 25 years experience in the corporate environment, customer service, sales, marketing, public speaking, energy management, quality improvement, and human resources.

As a member of the Community Information Program (CIP) at FPL, Ms. Byrd has spoken to numerous schools, civic and community groups on an array of topics dealing with electrical safety, energy conservation, hurricane preparedness, rate increases, nuclear energy, the environment, and endangered species in Florida.

Ms. Byrd holds a BPS degree in Business Management from Barry University, Miami Shores, Florida and a Paralegal Certification from Florida Atlantic University, Boca Raton, Florida. She has had involvement in Life Style Management, Image and Self-Projection, Effective Communication, Personnel Law, and Leadership and Supervisory Skills for Women.

She has served on the Women Advisory Board ­ Plantation General Hospital (Broward County), Salvation Army Advisory Board ­ Lake Worth, Sickle Cell Foundation ­ Palm Beach County, and a Loan Executive to the United Way ­ Palm Beach County. Was a past president of the Palm Beach Charter Chapter of the American Business Women Association and is currently active with Sigma Lamp of Learning Foundation, Gamma Gamma Sigma Chapter of Sigma Gamma Rho Sorority and the Coalition of 100 Black Women ­ South Palm Beach County.

Ms. Byrd is available to speak, consult and train on a local, regional and national basis.